[SEO-Members] question about "lost in transit" claims being denied

[Tabitha Sullivan]

The last 6 claims that I have made for lost/and damaged items in transit
have been denied. Pictures of damaged items have been sent with the claim
but still denied.
 I did send Priority an email asking as to why. Still waiting for a
response back.

On Thu, Jan 12, 2023 at 11:43 AM Niccole Sears via SEO-Members <
seo-members at lists.oplin.org> wrote:

> So, since we've been back with Priority, Perry Cook Memorial has filed 3
> claims for items "lost in transit."
>
> Before filing claims, we wait about 45 days to see if they arrive at their
> destination, we check our shelves and shipping area to make sure the item
> isn't here somewhere, and we contact the library we were sending it to to
> make sure it isn't mistakenly on their shelf/shipping area.
>
> All of our lost claims have been denied with the reason "unable to
> appreciate the physical receipt of said claim item to determine
> responsibility."  Which to me says, lost in transit because there is no
> physical receipt. I think they are saying we can't prove we put it into
> transit so they don't have to be responsible.
>
> However, aside from Workflows noting the date and time that I print the
> transit receipt and neither library on the ends of the shipping chain
> having said item, what else can we do? Are libraries who lose books and
> patrons who lose books the only ones who will ever pay for lost books?
> Priority denies the claims, so they will never have to pay for items lost
> in transit? That hardly seems fair.
>
> Is anyone else getting their lost in transit claims paid? (Damage claims
> are different. I am asking only about "lost".)
>
> Thanks.
> Niccole Sears
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-- 
 Tabitha Sullivan
Circulation Services Manager
Defiance Public Library
320 Fort St
Defiance OH
419-782-1456  ext. 1201
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