[SEO-Members] Inquiry: E-Card Eligibility and Privileges Policies

[Kristina McKown]

Hi everyone!
Our library is currently reviewing its digital services, and we are looking to update our e-card policies. To ensure we are alignment with best practices, we are gathering data from other libraries regarding how you manage virtual registrations.
If you have a moment, could you please share how your library handles the following?

  *   Eligibility: How do you verify residency or employment within your service area for completely virtual applicants?
  *   Privileges & Limits: Do e-card holders get identical access to digital resources (e.g., Hoopla, Libby, databases) compared to physical cardholders?
  *   Physical Borrowing: Are e-card holders permitted to place holds on or check out physical materials, or must they upgrade to a traditional card first?
  *   Expiration & Renewal: What is the lifespan of an e-card, and can users renew them online or do they need to visit a branch?
  *   Non-Resident Options: Do you offer fee-based e-cards for users living outside your tax district?

If you have a policy document or a link to your online terms of service that you could share, that would be incredibly helpful. Thank you so much for your time and for helping us improve our digital services.
Best regards,


Kristina McKown- Circulation Services Specialist
Carnegie Public Library of Fayette County Ohio
127 S North St
Washington Court House, OH 43160
740-335-2540
www.cplwcho.org<http://www.cplwcho.org/>

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