[SEO-Updates] FW: IMPORTANT - SEO Consortium Hold Update

[Tom Dillie]

Thanks John.  And a question.  Will holds continue to trap if a checked out
item is checked in, regardless of where the hold was placed or what library
owns the item?  For example, there are 130 holds now on Reminders of Him,
the new Colleen Hoover book.  I assume those holds will continue to trap
and fill as items are returned and checked in.  Will new holds, placed
beginning on the 28th, function in the same way?
Thanks


Tom Dillie, Director
Minerva Public Library
677 Lynnwood Dr.
Minerva OH 44657
330-868-4101
www.minervalibrary.info


On Fri, Feb 25, 2022 at 12:04 PM jstewart at library.ohio.gov <
jstewart at library.ohio.gov> wrote:

>
>
> Hi everyone,
>
>
>
> We wanted to share the email sent to the SEO Directors on Wednesday about
> an upcoming change to the system.
>
>
>
> If you have any questions feel free to create a ticket on the SEO support
> site.
>
>
>
> Regards,
>
> John Stewart
>
>
>
> *From:* Stewart, John
> *Sent:* Wednesday, February 23, 2022, 1:39 PM
> *To:* SEO directors
> *Subject:* IMPORTANT - SEO Consortium Hold Update
> *Importance:* High
>
>
>
> Hi everyone,
>
>
>
> The SEO Advisory met today for a special committee meeting to discuss the
> current state of the delivery service and the best steps to reduce the
> amount of lost/damaged materials during the transition. Based on our
> experience during the July 2021 delivery service transition, we have
> decided to take action now in an attempt to minimize the reoccurrence of
> past experiences. Therefore, we plan to limit new consortium level holds on
> February 28, 2022. Listed below is a timeline to share with staff so they
> are aware of these critical dates.
>
>
>
> *Dates to remember:*
>
>
>
>    - February 24, 2022 – SEO will add a message alerting patrons of the
>    upcoming change on all Enterprise Profiles and Mobile App
>
>
>    - "Ohio libraries are transitioning to a new dedicated delivery
>       partner, and delays on requested items will be expected." For more
>       information, please click the Statewide Delivery FAQ link below". This will
>       take patrons to the State Library FAQ page
>       <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fservices-for-libraries%2Fstatewide-delivery%2Fstatewide-delivery-faqs%2F&data=04%7C01%7Cjstewart%40library.ohio.gov%7C5afa74cfa89a4cea2b4d08d9f6f270d8%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637812343394629447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Sk4h5Kql4PA%2F9nlqaSJNE7XAL4bBKWGFLcPoI%2BSg7qU%3D&reserved=0>
>       - Example Enterprise Profile:
>       https://ohio.ent.sirsi.net/client/en_US/theme-test/
>
>
>    - February 28, 2022 - Limit new holds to local hold group (local
>    library system) – new patron requests will only be filled if the local hold
>    group owns the item
>    - April 4, 2022 - Stat will stop accepting materials from libraries,
>    drop off only. Drivers will not pick up outgoing materials until the
>    courier change is complete on April 18
>    - April 15, 2022 – STAT's last day of service
>    - April 18, 2022 - Priority Dispatch first day of service
>    - April 25, 2022 - SEO restart of system-wide holds
>    - April 29, 2022 - Revisit removing the message from All Enterprise
>    Profiles and Mobile App
>
>
>
> The changes outlined above will allow all SEO members to proactively 1)
> minimize the number of items that must be transferred from STAT to
> Priority, 2) reduce the potential for lost and/or damaged items during the
> transition, and 3) avoid Priority beginning service with a backlog of items
> to deliver.
>
>
>
> We realize that the decision to limit consortium level holds will be
> challenging for your staff and patrons. We appreciate your patience and
> continued support through this most challenging time endured by all as we
> work to move through this transition period and bring service back up as
> quickly as possible with Priority Dispatch.
>
>
>
> In collaboration to help you communicate these changes to your library
> staff and patrons, the State Library of Ohio and OhioLINK will be releasing
> templated communications that you may adapt and use as needed at your
> library. In addition, they will provide a one-page informational document
> that your staff can refer to as they answer questions from patrons. Access
> to these documents will be announced to various listservs later this week.
>
>
>
> Please let us know if you have any questions or concerns.
>
>
>
> Regards,
>
> John Stewart
>
>
>
>
>
>
>
>
>
>
>
> John K. Stewart
>
> Director of Operations and Technology, SEO Service Center
>
> State Library of Ohio
>
> 40780 Marietta Road, Caldwell, Ohio 43724
>
> Phone: 1-877-552-4262
>
> Fax: 1-800-446-4804
>
> servingeveryohioan.org
>
>
> --
> SEO-Updates mailing list
> SEO-Updates at lists.oplin.org
> http://lists.oplin.org/mailman/listinfo/seo-updates
>
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