[OPLINLIST] Technology Peting Zoo

Thu Aug 28 17:05:10 EDT 2014

Yes, the passcode issue is another thorn in our side with our iPads. It hasn’t gotten any better since May. ☺ AirWatch looks promising for fixing that. We are still experimenting with the trial and figuring out all the capabilities it offers, but are hopeful that the passcode conundrum can be worked around. The MDM can’t prevent someone from setting a passcode in the iOS, but if someone does set one and locks us out we could use the MDM portal to remove the passcode that someone sets on it. We just aren’t sure if that is more hassle for staff than putting a pass code on them and having staff go around every 4 hours to unlock them, which is what we currently are doing. With Android devices you can control a lot more through MDM and prevent patrons from accessing device settings, passcodes, etc., but unfortunately the Apple API is more limited.

Susan Allen
Director of Technology Services

Find yourself here.
www.worthingtonlibraries.org<http://www.worthingtonlibraries.org/>

[Description: Description: cid:3333454742_1542803]

820 High St.
Worthington, OH 43085
614-807-2614
Five-Star Library   |   http://www.worthingtonlibraries.org/starlibrary

From: Gerry Vogel [mailto:gvogel at avonlake.lib.oh.us]
Sent: Thursday, August 28, 2014 4:55 PM
To: Susan Allen
Cc: Laura Girolamo; oplinlist at lists.oplin.org
Subject: Re: [OPLINLIST] Technology Peting Zoo

We managed to lick the imessage issue after some harassment complaints.  The most annoying iPad problem is patrons locking them out.  Either you don't set a password and they will, or they will just run up your password attempts until you need to restore it on iTunes somewhere without a firewall.
Unless this has gotten better?  We took down our Gadget Gallery in May and I am out of date.

On Thu, Aug 28, 2014 at 3:30 PM, sallen at worthingtonlibraries.org<mailto:sallen at worthingtonlibraries.org> <sallen at worthingtonlibraries.org<mailto:sallen at worthingtonlibraries.org>> wrote:
Hi Laura,

We have iPads in one of our children’s departments loaded with early literacy apps. Policy isn’t really going to solve the problem of patrons doing things with the devices that you don’t want them to do.

There are tools you can use though. We have used the restrictions in the settings to try to limit what patrons can access, but it has been challenging and we haven’t been able restrict access to certain things like iMessage for example. We have discovered that the best solution to the problem is to use mobile device management software, and we are currently in the process of trials for two, Airwatch and Maas 360. There are many other products, but those are the ones on our short list.

That being said, we do have an Acceptable Use of the Internet and Electronic Resources policy that would apply to patrons using library owned mobile devices, http://www.worthingtonlibraries.org/about/policies/acceptableuse.

I hope this helps.

Sincerely,
Susan Allen
Director of Technology Services

Find yourself here.
www.worthingtonlibraries.org<http://www.worthingtonlibraries.org/>

[Description: Description: cid:3333454742_1542803]

820 High St.
Worthington, OH 43085
614-807-2614<tel:614-807-2614>
Five-Star Library   |   http://www.worthingtonlibraries.org/starlibrary

From: oplinlist-bounces at lists.oplin.org<mailto:oplinlist-bounces at lists.oplin.org> [mailto:oplinlist-bounces at lists.oplin.org<mailto:oplinlist-bounces at lists.oplin.org>] On Behalf Of Laura Girolamo
Sent: Thursday, August 28, 2014 2:21 PM
To: oplinlist at lists.oplin.org<mailto:oplinlist at lists.oplin.org>
Subject: [OPLINLIST] Technology Peting Zoo

I am looking for ideas on the use of a Technology Petting Zoo with tablets and Kindle/Nook/etc. ereaders.  We had devices available all of our open hours.
Some of the devices were hacked and had to be restored.  We also had an issue with pornographic downloads.  I am hoping to find some examples of library policies that you have used for these devices.
Please respond to me directly off list.
Thanks in advance.

Laura Girolamo
Reference
Troy-Miami County Public Library
419 W Main Street
Troy, OH  45373
937-339-0502 Ext 120<tel:937-339-0502%20Ext%20120>

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--
Gerry Vogel, MLIS
Assistant Director, Avon Lake Public Library
32649 Electric Blvd. Avon Lake OH 44012 www.alpl.org<http://www.alpl.org>
general phone: 440-933-8128 (x239) direct line: 440-933-7238
cell (and text): 440-714-7581 fax: 440-933-6406

*any opinions expressed are my own and not (necessarily, or yet) those of ALPL*

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