[OPLINLIST] Keep it Classy--Improve your customer service with this upcoming OHIONET webinar (4/24/14)

[Shelly Miller]

*Please excuse cross-postings.*

Wouldn't we all like to see more users coming through our doors?  What if
all those folks streaming in (and out) had a smile on their face, too?  We
know that the better the service quality our users experience the better
our chances to build the relationships that we know are critical to
awareness of and support for library services.  If you're looking for ideas
about how to assess (and improve) the quality of customer service you're
providing, consider joining us at our upcoming OHIONET webinar...

*Classy Pickles: The Role of Customer Service in Company Culture
<http://www.ohionet.org/civicrm/event/info?reset=1&id=178>*
*When*:  Thursday, April 24th, 3:30 PM to 4:30 PM
*Where*:  Live, ONLINE with Citrix GoToWebinar
*CLICK HERE* <http://www.ohionet.org/civicrm/event/info?reset=1&id=178> to
register!

The good folks at the State Library of Ohio have undertaken a new
project--developing and implementing a staff competency in Customer Focus.
 This webinar will feature the irrepressible Matthew Dyer, Head of Employee
Services at the State Library.  Attendees will

   - explore assessment tools that are being used by various state agencies
   and how these tools are being used to change the culture of the state
   government's workforce
   - understand why and how the State Library of Ohio is implementing a
   staff competency in Customer Focus
   - learn about how a Customer Focus competency can have a positive impact
   in their libraries
   - acquire an overview of two customer service training programs which
   may be useful for their libraries


*REMEMBER*:  Employees of Premium Level OHIONET members can attend
OHIONET's in-house webinar and workshops for free.  Not sure what
membership level your library maintains?  *Contact us*
<ohionet at ohionet.org>--we're
happy to help.



If you have questions <shellym at ohionet.org> about or
suggestions<https://docs.google.com/forms/d/1s7iXT9AwEfaVt4cjUF5RA4SHR4ixOGM1_HVdArx7maw/viewform>for
OHIONET's CE offerings, don't hesitate to contact me.

Shelly S. Miller
Continuing Education Coordinator
OHIONET
 1500 West Lane Avenue
Columbus, OH 43221-3975

Voice: (614) 484-1063
Toll-Free: (800) 686-8975 x37
Fax: (614) 486-1527
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