[OPLINLIST] No-shows at programs

[David Distelhorst]

Can you cap your registration? Put a limit and then have everyone over the
limit on a standby list. We do that and always have people calling in to
cancel their registration. We automate all of this through Communico.

On Wed, Dec 7, 2022 at 3:14 PM Jeff Yahraus via OPLINLIST <
oplinlist at lists.oplin.org> wrote:

> We are having the same issue in Williams County!  We also are having the
> same person register 7 different people for every program, then not
> showing.
> Any help would be greatly appreciated for us too.
> Jeff Yahraus
>
> On Wed, Dec 7, 2022 at 2:33 PM Laura Klein via OPLINLIST <
> oplinlist at lists.oplin.org> wrote:
>
>> Hello everyone-
>>
>> We are having a problem with patrons registering for programs and then
>> no-showing.  I understand there will be some who are ill and can't come,
>> but we recently had 92 people sign up for a Santa's Magical Christmas
>> program in the Children's Department, and only 33 attended!
>>
>> We have tried making reminder calls AND sending reminder emails (not with
>> this recent large program, but with others), but that doesn't seem to
>> help.  We also offer other events that don't require registration, but some
>> just really need reservations.  Anyone have any ideas?
>>
>> Thank you!
>>
>> *Laura A. Klein*
>>
>> Children's Services & Special Projects Manager
>>
>> Ohio Library Council Certified Library Staff
>>
>> Massillon Public Library
>>
>> 208 Lincoln Way East, Massillon, OH  44646
>>
>> Office phone 330-832-9831, ext. 319
>>
>> Children's Department Desk ext. 317
>>
>> Fax:  330-830-2182
>>
>> *kleinl*a at massillonlibrary.org
>>
>> www.massillonlibrary.org
>>
>>
>>
>> *"I'm of a fearsome mind to throw my arms around every living librarian
>> who crosses my path, on behalf of the souls they never knew they saved."*
>>
>> *     -Barbara Kingsolver*
>>
>>
>>
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>>
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>
>
> --
>
> *Jeffrey A. Yahraus*
> Director
> Williams County Public Library
> 107 East High Street
> Bryan, OH 43506
> jeff at mywcpl.org
> www.mywcpl.org
> 833-633-7323
> *This message and any response to it may constitute a public record and
> thus may be publicly available to anyone who requests it.*
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-- 

<http://www.bexleylibrary.org/>

*David Distelhorst*

Local History Librarian

ddistelhorst at bexleylibrary.org

Bexley Public Library <http://www.bexleylibrary.org/> | Where Curiosity
Meets Discovery

614.231.2793 | 2411 E. Main St. Bexley, OH 43209
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