[OPLINTECH] Windows10 in Patron Computers

[Ortiz, Alexandria]

Right now we are not using DeepFreeze. The only other software we have on the patron computers is Envisionware’s PC Reservation and LPTOne.

Alexandria Ortiz Rosado
Systems Librarian | Hialeah Public Libraries
190 West 49th Street,
Hialeah, FL 33012
305-821-2700, ext. 239
ao13121 at hialeahfl.gov<mailto:ao13121 at hialeahfl.gov> | www.hialeahfl.gov/library<http://www.hialeahfl.gov/library>

From: Chad Neeper [mailto:cneeper at level9networks.com]
Sent: Thursday, January 17, 2019 2:09 PM
To: oplintech at lists.oplin.org
Cc: Ortiz, Alexandria
Subject: Re: [OPLINTECH] Windows10 in Patron Computers

Hi Alexandria,

We have Windows 10 installed on patron computers in several of our libraries here in Ohio. We haven't experienced the specific symptoms you've described. However, because we use Deep Freeze, because Microsoft has taken such a haphazard approach to updates on Windows 10, and because the quality of those updates are frequently in the toilet... we prevent the Windows 10 patron computers from getting automatic updates by managing them with WSUS. This way, we can test an update on one or two computers before allowing them to roll out en masse. This helps to avoid catastrophic problems any given Microsoft update might cause with Deep Freeze and helps to stem the onslaught of problems Microsoft has with their updates.

Using WSUS may not specifically solve your problem, but it may help you to manage/mitigate it at least and perhaps methodically determine what exactly IS the root cause.


HTH and Good luck!
Chad
______________________________
Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

Full IT/Computer consulting services -- Specialized in libraries and schools


On Thu, Jan 17, 2019 at 12:52 PM Ortiz, Alexandria via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
Hello,

We installed Win10 back in 2016 but for some reason when Windows runs its updates the computer always ends up freezing and unable to correctly run them. We tried reimaging a couple but the issue still persists, has anyone else been having these type of issue? The libraries’ patron computers are using mandatory profiles and they’re domain-joined. I’m not sure if the issue is how they were originally setup or if it simply the updates.

Thanks,

Alexandria Ortiz Rosado
Systems Librarian | Hialeah Public Libraries
190 West 49th Street,
Hialeah, FL 33012
305-821-2700, ext. 239
ao13121 at hialeahfl.gov<mailto:ao13121 at hialeahfl.gov> | www.hialeahfl.gov/library<http://www.hialeahfl.gov/library>
[Description: HPL]

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