[OPLINTECH] Trouble with DeepFreeze

Larry Ritchie lritchie at tusclibrary.org
Mon Sep 26 12:13:12 EDT 2022 

We used it here and had a lot of issues, wasn't a fan of it myself. I think we might've had an older version though, I'm not entirely sure

[photo]
Larry Ritchie
IT Manager, Tuscarawas County Public Library System

Office: 330.364.4474 ext 235

Cell: 330-983-6941

lritchie at tusclibrary.org

www.tusclibrary.org

121 Fair Avenue NW, New Philadelphia, OH 44663

________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Chad Neeper via OPLINTECH <oplintech at lists.oplin.org>
Sent: Monday, September 26, 2022 12:11 PM
To: oplintech at lists.oplin.org <oplintech at lists.oplin.org>
Subject: Re: [OPLINTECH] Trouble with DeepFreeze

I was going to go check out Reboot Restore, but it looks like their website (horizondatasys.com<http://horizondatasys.com>) is down. A quick check on the Wayback Machine (https://web.archive.org/) implies that there haven't been any updates to their website since ~July 9, whereas it historically seems to have at least a few updates a month. Is that cause for concern?
______________________________
Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

Full IT/Computer consulting services -- Specialized in public libraries


On Mon, Sep 26, 2022 at 11:47 AM Tim Laino via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
Second for Reboot Restore Rx Pro. Discount licenses are available through https://www.techsoup.org/ and good for any build on the current version, not a reoccurring annual license.

Thanks,

Tim

Tim Laino, Manager, Systems & Technology Services
Wadsworth Public Library
132 Broad Street
Wadsworth, OH 44281
330-335-2600


On Mon, Sep 26, 2022 at 11:34 AM Melissa Percic via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
We just moved from DeepFreeze to Reboot Restore Rx. At least so far it seem to be doing what we need it to do.


Melissa Percic
Carnegie Public Library
219 E 4th St.
East Liverpool, OH 43920
330-385-2048 x105
carnegie.lib.oh.us<http://carnegie.lib.oh.us>



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Today's Topics:

   1. Re: Trouble with DeepFreeze (Mindy Holmes)


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Message: 1
Date: Mon, 26 Sep 2022 14:53:11 +0000
From: Mindy Holmes <mindy.holmes at masonpl.org<mailto:mindy.holmes at masonpl.org>>
To: "oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>" <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Subject: Re: [OPLINTECH] Trouble with DeepFreeze
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Thanks, guys.  Have done that.  DeepFreeze acknowledges this as a known issue with Windows 10.  I even got to go on 8.64 ahead of schedule which did not fix the issue.  8.63 seems to be the update, according to DeepFreeze, that sparked this issue with Windows 10 H2.

From: Technology Coordinator <techco at acdl.info<mailto:techco at acdl.info>>
Sent: Monday, September 26, 2022 10:48 AM
To: Larry Ritchie <lritchie at tusclibrary.org<mailto:lritchie at tusclibrary.org>>
Cc: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>; Mindy Holmes <mindy.holmes at masonpl.org<mailto:mindy.holmes at masonpl.org>>
Subject: Re: [OPLINTECH] Trouble with DeepFreeze

CAUTION: This email originated outside the organization! Please exercise caution when clicking links or opening attachments. Do not provide any personal or sensitive information. When in doubt, contact your IT Department.

Mindy,

Larry is correct, the thawing and running updates are crucial.  We schedule regular updates.

I would also ensure that you are using the most up to date version of Deep Freeze.

Deep Freeze has recommended completely uninstalling Deep Freeze on OS upgrades to avoid some issues.  I have had a couple of iMacs that I've had to rebuild after OS upgrades while only thawing the devices.

Mark


[https://lh5.googleusercontent.com/tmlWaHrVu6apiqcWaftn0RU3zMCcirmxdAs4XdZR5fPtpeT8XeKO2Mxt1TfE9L5W76_KSByXk7dnrCrEokOMJCaH7kQ112WffFjMCO3zQM098SVI6Q_2uyX-8DXav6GQxGS7ICMq]

Mark Sanzotta

Technology Coordinator

Ashtabula County District Library System | 440-990-2339

Gather | Read | Discover | Transform

 [https://lh6.googleusercontent.com/lXhjWm_R_GAoaCJWVy0lMQH8S_xtHm3fbzVeKFSkLzBFryB4vZQ3HrL5H917-iOLDii-ADh3QZ1AmFdzDfBqYj6sFHJumBWlzYphXyIT7mogShYiKtl9Egj0zxwambRlDOl4PS51] <https://twitter.com/ACDLibraries> [https://lh5.googleusercontent.com/hN5TSlFPJNsuF6ZKIrfDjLs8yhPphop5ntYn5xfbhp72d_XTz9UtmL_6PcHyETfN9uqdsTntvSkUu9sLSH1-cc2KvCYnmUM7TEOJbFyvMXzwZ2abvKpjv7HoNYc_kykZp_peIsjY] <https://www.facebook.com/ACDLibraries/> [https://lh5.googleusercontent.com/0e5_l4K-DJdaJtZdJEtBvBkC3lzepUzLfrI6Hn8eE1w9XilagVkZzWVK2HYZ_wtnnXKR4yRrCF739nK_9dEAUiAUE1m5ieC5sfnVgoyQI-G9iqNjRd31BN3-WcFT9GihXX7Hx-iT] <https://www.instagram.com/acdlibraries/> [https://lh6.googleusercontent.com/JnJExvNUo67Ew7PqPIv-bmM6ou1oM_lVOdMlV2Ookw9DxY3nr8nfAee5RX66-4eD0Hyd_TGy8Dg0DaUSNPiJ7NYDTagKUoLD49i0VtUa9rptEob0SU1x0olhRtIdnQM-cgCadkrn] <http://www.acdl.info/> [https://lh3.googleusercontent.com/C2PSjkijpjiHyPmVEwiKoPe2gShZUP-M2yh8yEYkoxaNiXKnG6eG-THFHM9smp7yk5vXONmr52axJLl44u2WjnPo6yCewA6pKnE4yJZujCsOm6NZ2tSigCTM21PCr22X7Wwul_rv] <https://goo.gl/maps/jujBcpKJMzyVjQhd9> [https://lh4.googleusercontent.com/-fJAwEf2BoikxrVBXEEAK_Z6C5_sz7IoBZZc2APr25vA22I-12qg__rJIDokGP4gPQzSewY2Ndo0-akorxQlp3s9ivzk80mYAC_iPKVDTrUQTRKXEHl0bc4a1opFJy5VujqvnGqF] <https://www.youtube.com/channel/UCtWDi71WXPnzXsagCKzeGYA>


On Mon, Sep 26, 2022 at 10:37 AM Larry Ritchie via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org><mailto:oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>> wrote:
Any time I've had that issue, usually rebooting them thawed and doing all of the various windows patches & firmware/driver updates and then freezing again seems to fix it.


Larry Ritchie
IT Manager, Tuscarawas County Public Library System

Office: 330.364.4474 ext 235

Cell: 330-983-6941

lritchie at tusclibrary.org<mailto:lritchie at tusclibrary.org><http://tusclibrary.org>

www.tusclibrary.org<http://www.tusclibrary.org><http://www.tusclibrary.org>
121 Fair Avenue NW, New Philadelphia, OH 44663

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From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org><mailto:oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>>> on behalf of Mindy Holmes via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org><mailto:oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>>
Sent: Monday, September 26, 2022 10:34 AM
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Subject: [OPLINTECH] Trouble with DeepFreeze


Has anyone else experienced the sporadic lockup of pcs using DeepFreeze?  The machines will just randomly lockup while patrons are using them and must be rebooted each time.  If you have experienced this and you have found a comparable replacement that you would recommend from experience using it, that would be greatly appreciated.  Running our public machines in a “thawed” state to avoid the issue is not an option for us.



Thanks,

Mindy Holmes

Mason Public Library (OH)
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