[OPLINTECH] Trouble with DeepFreeze

[Scott Harmon]

We have had issues with Deepfreeze, but not at the moment.

What version of DepFreeze are you using?

Do you have SSD's on your workstations? We found moving to SSD's resolved multiple issues.

From: Mindy Holmes <mindy.holmes at masonpl.org>
Sent: Monday, September 26, 2022 11:01 AM
To: Katelyn Salmen <khouck at columbiana.lib.oh.us>
Cc: oplintech at lists.oplin.org
Subject: Re: [OPLINTECH] Trouble with DeepFreeze

Thanks, that is what I have been doing as well.  It is killing our goodwill with the public since they are constantly having this issue with our public machines.

From: Katelyn Salmen <khouck at columbiana.lib.oh.us<mailto:khouck at columbiana.lib.oh.us>>
Sent: Monday, September 26, 2022 10:58 AM
To: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>; Mindy Holmes <mindy.holmes at masonpl.org<mailto:mindy.holmes at masonpl.org>>
Subject: Re: Trouble with DeepFreeze

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Hi Mindy!

We are having the same issue. Our PCs can be in the frozen state for a week and then the sporadic freeze ups happen. All of our software is completely up to date and it doesn't make a difference. I contacted Faronics in June and this is a larger issue they're struggling with. In the meantime, they have been sending us different test builds and drivers to try out.

I would suggest reaching out to their support. They will probably have you set up a crash dump report so they can try and isolate the cause of the problem. So far the test drivers have not worked, but they can have you try new beta update for the server and clients.


Katelyn Salmen

Technology Coordinator

Columbiana Public Library

330-482-5509

khouck at columbiana.lib.oh.us<mailto:khouck at columbiana.lib.oh.us>

________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> on behalf of Mindy Holmes via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Sent: Monday, September 26, 2022 10:34 AM
To: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org> <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Subject: [OPLINTECH] Trouble with DeepFreeze


Has anyone else experienced the sporadic lockup of pcs using DeepFreeze?  The machines will just randomly lockup while patrons are using them and must be rebooted each time.  If you have experienced this and you have found a comparable replacement that you would recommend from experience using it, that would be greatly appreciated.  Running our public machines in a "thawed" state to avoid the issue is not an option for us.



Thanks,

Mindy Holmes

Mason Public Library (OH)
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