[OPLINTECH] [OPLINLIST] Hosted Polaris question

[Chad Neeper]

Jan,
Have you contacted OPLIN support to verify that you have an appropriate QoS
profile applied to your circuit? That could potentially help a bit,
depending on what is causing the issue.

______________________________
Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

***  Sent from my Android phone  ***

On Wed, Feb 5, 2025, 5:04 PM Jan Berger via OPLINLIST <
oplinlist at lists.oplin.org> wrote:

> Hello all and please excuse me for cross-posting,
>
> Is your library a Polaris, hosted-ILS library? Does staff use LEAP or the
> RDP server/client interface? We are a hosted Polaris library. Our clients
> lose connection, daily, and circulation staff is frustrated.
>
> If you are using the RDP connection, does staff report connection
> interruptions with the need to log back on to continue using Polaris?
>
> If your library transitioned to LEAP, does staff experience service or
> connection interruptions? What functionality is missing from LEAP that
> staff would like to see restored?
>
> I think we would eliminate the service interruptions using LEAP, but there
> is great resistance to learning a new system. If your library has the same
> setup and any experience moving to LEAP, I would appreciate feedback.
>
> Thank you,
>
> Jan M. Berger, MLIS (she, her), IT Coordinator
> Lebanon Public Library, 101 South Broadway St,
> <https://www.google.com/maps/search/101+South+Broadway+St,+Lebanon,+OH+45036?entry=gmail&source=g>
>  Lebanon, OH 45036
> <https://www.google.com/maps/search/101+South+Broadway+St,+Lebanon,+OH+45036?entry=gmail&source=g>
>
> lebanonlibrary.org   |   513.932.2665 ext. 102
>
>
> <https://outlook.office.com/bookwithme/user/a9cce7cc4b5a40058dba874f18f1a6fc@lebanonlibrary.org?anonymous&ep=signature> Book
> time to meet with me
> <https://outlook.office.com/bookwithme/user/a9cce7cc4b5a40058dba874f18f1a6fc@lebanonlibrary.org?anonymous&ep=signature>
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