[SEO-Members] SEO-Members Digest, Vol 37, Issue 17
Christina Stump
cstump at loudonvillelibrary.org
Thu Jan 12 16:12:55 EST 2023
Loudonville Library has received reimbursement for damaged cases and one damaged item so far. We were asked for additional receipt information for one item.
Priority has reimbursed us for damaged DVD and CD cases without issue, although they seem to be delayed these past few months. Although better packing may help, we have received well-packed items with damaged cases too, especially if they were packed in bags with lots of other items.
We received the same response for items lost in transit, and I contacted SEO about the issue yesterday. Glad to hear we are not the only library experiencing this issue.
Christina Stump
Public Services Lead
Loudonville Public Library
________________________________
From: SEO-Members <seo-members-bounces at lists.oplin.org> on behalf of seo-members-request at lists.oplin.org <seo-members-request at lists.oplin.org>
Sent: Thursday, January 12, 2023 1:38 PM
To: seo-members at lists.oplin.org <seo-members at lists.oplin.org>
Subject: SEO-Members Digest, Vol 37, Issue 17
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Today's Topics:
1. Re: question about "lost in transit" claims being denied
(Kate Hanson, Children's Librarian)
----------------------------------------------------------------------
Message: 1
Date: Thu, 12 Jan 2023 18:38:43 +0000 (UTC)
From: "Kate Hanson, Children's Librarian"
<khanson at ridgemont.lib.oh.us>
To: "JMiley at library.ohio.gov" <JMiley at library.ohio.gov>,
"seo-members at lists.oplin.org" <seo-members at lists.oplin.org>
Cc: "sstefanovski at stclibrary.org" <sstefanovski at stclibrary.org>
Subject: Re: [SEO-Members] question about "lost in transit" claims
being denied
Message-ID: <459919189.496408.1673548723635 at mail.yahoo.com>
Content-Type: text/plain; charset="utf-8"
Also?.we are having a lot of packaging issues across the system. Yes, things are getting lost and damaged possibly in transit, but some could be prevented by better packaging by library systems. We all know that we?re receiving cardboard inside of books, and books that aren?t rubberbanded so pages aren?t messed up, and dvds without packaging. We have seen the photos from other libraries. We know how Priority ?handles? our items so better packaging could prevent some of this as well. Just thoughts.
Kate Hanson, Children?s LibrarianRidgemont Public Library
On Thursday, January 12, 2023, 1:25 PM, JMiley--- via SEO-Members <seo-members at lists.oplin.org> wrote:
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Good afternoon,
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The SEO management team has passed your concerns about lost reimbursement claims to the staff at the State Library of Ohio. At the next meeting with Priority Dispatch, your concerns will be discussed. John and I plan to attend to share our insight into how WorkFlows tracks transit data.
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Best,
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Jay Miley
Customer Service & Library System Manager
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State Library of Ohio
SEO Service Center
40780 Marietta Rd.
P.O. Box 185
Caldwell, OH 43724
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Phone: 1-877-552-4262 x202?
Email:jmiley at library.ohio.gov
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https://servingeveryohioan.org/
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From: SEO-Members <seo-members-bounces at lists.oplin.org>On Behalf Of Sarah Jacovetty via SEO-Members
Sent: Thursday, January 12, 2023 12:26 PM
To: Tabitha Sullivan <tsullivan at defiancelibrary.org>; Niccole Sears <niccoles.perrycooklibrary at gmail.com>
Cc: seo-members at lists.oplin.org
Subject: Re: [SEO-Members] question about "lost in transit" claims being denied
?
I received a response to my first damage claim just this morning, probably a week after I submitted. ?They are rending payment for the damaged item. ?To be fair, the back of the hard cover picture book was ripped open. I never even tried submitted for the slightly damaged items we have received.
?
With Regards,
?
Sarah Jacovetty, Assistant Director
St. Clairsville Public Library
?
108 W. Main St.
St. Clairsville Ohio 43950
740-695-2062 ext. 620
?
From: "Tabitha Sullivan via SEO-Members" <seo-members at lists.oplin.org>
Sent: 1/12/23 11:58 AM
To: Niccole Sears <niccoles.perrycooklibrary at gmail.com>
Cc: seo-members at lists.oplin.org
Subject: Re: [SEO-Members] question about "lost in transit" claims being denied
?
The last 6 claims that I have made for lost/and damaged items in transit have been denied. Pictures of damaged?items have been sent with the claim but still denied.
?I did send Priority an email?asking as to why. Still waiting for a response back.
?
On Thu, Jan 12, 2023 at 11:43 AM Niccole Sears via SEO-Members <seo-members at lists.oplin.org> wrote:
So, since we've been back with Priority, Perry Cook Memorial has filed 3 claims for items "lost in transit."?
?
Before filing claims, we wait about 45 days to see if they arrive at their destination, we check our shelves and shipping area to make sure the item isn't here somewhere, and we contact the library we were sending it to to make sure it isn't mistakenly on their shelf/shipping area.
?
All of our lost claims have been denied with the reason "unable to appreciate the physical receipt of said claim item to determine responsibility."? Which to me says, lost in transit because there is no physical receipt. I think they are saying we can't prove we put it into transit so they don't have to be responsible.
?
However, aside from Workflows noting the date and time that I print the transit receipt and neither library on the ends of the shipping chain having said item, what else can we do? Are libraries who lose books and patrons who lose books the only ones who will ever pay for lost books? Priority denies the claims, so they will never have to pay for items lost in transit? That hardly seems fair.
?
Is anyone else getting their lost in transit claims paid? (Damage claims are different. I am asking only about "lost".)
?
Thanks.
Niccole Sears
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?Tabitha Sullivan
Circulation Services Manager
Defiance Public Library
320 Fort St
Defiance OH
419-782-1456? ext. 1201
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