[SEO-Members] BCA question

[jbond at library.ohio.gov]

Hi Niccole,
We have created a ticket from your email.
We will take a look at the reports and see why this is happening.
We will get back to you shortly.
Thanks,
Janice

[cid:image001.png at 01D9534C.A3AC53A0]
Janice Bond
Administrative Services & Billing Professional

State Library of Ohio
SEO Library Consortium
40780 Marietta Rd.
P.O. Box 185
Caldwell, OH 43724

Phone: 1-877-552-4262 x209
Email: jbond at library.ohio.gov<mailto:jbond at library.ohio.gov>


https://servingeveryohioan.org/





From: SEO-Members <seo-members-bounces at lists.oplin.org> On Behalf Of Niccole Sears via SEO-Members
Sent: Friday, March 10, 2023 11:06 AM
To: seo-members at lists.oplin.org
Subject: Re: [SEO-Members] BCA question

Just throwing this question out to anyone who uses BCA for tracking cash drawer transactions.

Every day BCA emails me a copy of the "Daily Cash Report for Previous Day". On 3/3/23 we accepted an overdue fine of $.30 which shows up on that report with the patron name.

If I run a weekly summary "Cash Report with User Information", that transaction does not appear on the report.

I'm not sure why the transaction appears on the daily report, but not the weekly summary. The only thing that I can think of is that this particular patron had her card deleted after she paid off her fine. But since the transaction was recorded and present on the daily report, why wouldn't it show on the weekly summary?

If I just looked at the weekly summary, I would have no idea that we accepted an overdue payment that day. In this case it was only $.30, but if it had been a bigger amount or lots of instances, it might lead to errors in financial reporting.

Any thoughts from those who use BCA a lot?
Niccole





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