[SEO-Members] SEO-Members Digest, Vol 34, Issue 1

Tue Oct 4 11:57:14 EDT 2022

Thank you for sharing.
I found the Statewide Delivery handling guidelines, but I wonder if SEO could make or post more specific guidelines and examples.
We are taking photos today of things that arrive damaged or in inadequate packing and will also try to photograph some excellent examples.
The main issues I've noticed are:

  *   Not using cardboard or protective cases on breakable items (DVDs, CDs) -- this is the majority of damage we've encountered since switching to Priority
  *   Not using cardboard (or using the wrong size of cardboard) for soft cover books
  *   Stacking heavy or sharp-edge items on top of breakable items
  *   Shifting during travel, especially in large bags or odd-sized items
  *   Staples left in or overuse of staples.

On staples: I asked Priority when we first swapped if they preferred rubber bands or staples. They asked us to continue to use rubber bands with mailing envelopes. We always double-band them, in case one band breaks. I know a few years ago we were stapling everything, but staff definitely prefers opening packages without staples.

Christina Stump
Public Services Lead
Loudonville Public Library
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Subject: SEO-Members Digest, Vol 34, Issue 1

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Today's Topics:

   1. Delivery issues (Tracey Hayward)

----------------------------------------------------------------------

Message: 1
Date: Mon, 3 Oct 2022 17:11:38 -0400
From: Tracey Hayward <tracey at canalfultonlibrary.org>
To: seo-members at lists.oplin.org
Subject: [SEO-Members] Delivery issues
Message-ID:
        <CA+a48ijZw0pe5Lu46BOzLHegNZ1D6VR5MfFBNkyPwQ65FJJ09g at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

RE: Delivery issues

I originally sent this email to Julia at the State Library since they
produce the Material Handling and Shipping Document and she recommended
that I post this to the SEO listserv.

Received book with cardboard inside the book rather than outside of the
book to protect the cover. This can damage the binding. (see attached photo)

Audio CD arrived with just the Plastic case used to ship the item. Delivery
label taped with packaging tape to our audio CD case. (see attached photo)

Edges of covers (corners also) still arrive with damages. (see attached
photo)

Edges & corners may be the way things are handled by the delivery service.
Here is a recent claim I made with Priority. This was sent to us in a
bubble mailer (whether using the name STAT or Priority this is still
happening) (see attached photo of bent book)

Padded mailer arrived damaged (delivery service issue) (see attached photo)

Have received audio items without being protected with bubble wrap.

Have had a damaged item arrive at another library. (Libraries should send
damaged items back to the owning location.)  They notified me and were
going to toss our item out, I requested they send it back to our library.

Padded mailers have arrived open (no staples) I’m assuming there were
rubber bands but may have broken in delivery.
Thanks. Have a great day,

Tracey Hayward

Head of Interlibrary Loan Department
Canal Fulton Public Library
154 Market St NE
Canal Fulton, Ohio 44614
330-854-4148
www.canalfultonlibrary.org<http://www.canalfultonlibrary.org>
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